Refund policy
Returns, Refunds & Cancellation
15. If you purchase an item you agree that payments made through our website are made at your own risk.
16. If you purchase an item from us then you have the right to cancel your order within 14 days of receiving the item. To do so, you must notify our Customer Services team (preferably via email at info@theedition94.com) within those 14 days.
17. If you notify us of your intention to cancel your order with us, you must return any items to us immediately, in the same condition in which you received them. This will be at your own cost initially unless the return is organised by us in which case collection and return is ordinarily free of charge. If you return any items not via our returns service then we will not be responsible for any loss or damage to them in transit and we reserve the right to charge you for any such loss or damage.
18. If the items were made to your specifications, or are clearly personalised, you will not have the right to cancel your order.
19. You must return the item(s) in the same condition in which you received them, with their original packaging. You are asked to take reasonable care with the items and in the case of an item with a hygiene seal, you are required not to remove the seal when examining the item. If your handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way then the cost will be deducted from the purchase price and we will refund the balance.
20. Once we receive the item back we will assess it and will notify you of whether we are accepting the product for return. A full refund including applicable delivery costs at the lowest reasonable rate offered by us will be processed within 14 days of us receiving the returned items.